Welcome to Lavanya Crafts! By accessing or using our website (www.lavanyacrafts.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using any of our services. If you do not agree to these terms, you may not access our website or services.

1. General Information

1.1. These Terms and Conditions apply to all visitors, customers, and users of Lavanya Crafts.
1.2. The website is operated by Lavanya Crafts, located in Jaipur, Rajasthan.
1.3. We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.

2. Products and Services

2.1. Lavanya Crafts offers customized photo frames and related products. As each product is personalized based on the customer’s input, slight variations in color, texture, or size may occur.
2.2. We make every effort to display product colors and images as accurately as possible. However, variations may occur due to monitor settings or screen resolution.
2.3. All orders are subject to availability. If a product is out of stock, we will notify you promptly and provide an estimated restock date or an alternative solution.

3. Order and Payment

3.1. By placing an order, you agree to provide accurate and complete information, including name, address, and payment details.
3.2. We accept payments through multiple methods, including credit cards, debit cards, UPI, and net banking.
3.3. All orders are confirmed only after successful payment. If a payment fails or is reversed, the order will be automatically canceled.
3.4. Prices are displayed in INR (Indian Rupees) and include applicable taxes. Lavanya Crafts reserves the right to change product prices without prior notice.

4. Customization Policy

4.1. Customers are responsible for providing accurate information (such as text, images, and customization requests) when placing orders.
4.2. Lavanya Crafts is not liable for any errors in customization resulting from incorrect or incomplete information provided by the customer.
4.3. Customized products cannot be changed or modified once the production process begins. Please double-check all inputs before confirming your order.

5. Shipping and Delivery

5.1. We provide delivery across India, including Jaipur and other parts of Rajasthan.
5.2. Orders are processed within 2-3 business days, and delivery timelines depend on the shipping destination.
5.3. Lavanya Crafts is not responsible for delays caused by third-party logistics partners or unforeseen events (e.g., natural disasters, strikes).
5.4. Customers will receive tracking information once the order has been dispatched. Please ensure someone is available at the provided address to receive the order.

6. Return, Refund, and Cancellation Policy

6.1. Customized Products: Since our products are personalized, we do not accept returns or exchanges unless the product is damaged or defective.
6.2. Damage Claims: If you receive a damaged or defective product, you must notify us within 48 hours of delivery with photographs of the damage. We will either replace the product or offer a refund at our discretion.
6.3. Order Cancellation: Orders can be canceled only within 12 hours of placing the order. After that, cancellations will not be accepted, as the production process begins immediately.
6.4. Refunds, if applicable, will be processed within 7-10 business days via the original payment method.

7. Intellectual Property

7.1. All content on the website, including text, images, logos, and product designs, is the property of Lavanya Crafts and is protected under intellectual property laws.
7.2. You may not copy, reproduce, distribute, or use any content from our website for commercial purposes without our prior written consent.

8. Privacy Policy

8.1. We are committed to protecting your privacy. Personal information collected during your use of the website will be handled in accordance with our Privacy Policy.
8.2. Lavanya Crafts will not share your personal information with third parties without your consent, except as required by law.

9. Limitation of Liability

9.1. Lavanya Crafts will not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.
9.2. We do not guarantee that our website will be free from interruptions or errors. Lavanya Crafts is not responsible for any technical issues or data loss that may occur during your use of the website.
9.3. Our maximum liability to you, whether in contract, tort, or otherwise, will not exceed the total amount you paid for the product or service.

10. Governing Law and Jurisdiction

10.1. These Terms and Conditions are governed by the laws of India.
10.2. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan.

11. Third-Party Links

11.1. Our website may contain links to third-party websites for your convenience. Lavanya Crafts is not responsible for the content, privacy practices, or services offered by such websites.
11.2. Accessing third-party links is at your own risk, and we recommend reviewing the terms and conditions of those websites before using them.

12. User Conduct

12.1. You agree not to use our website for any unlawful or prohibited activities, including, but not limited to:

  • Posting false or misleading information
  • Attempting to hack or disrupt the website
  • Violating the intellectual property rights of Lavanya Crafts or others

12.2. We reserve the right to terminate or restrict your access to our website if you engage in prohibited behavior or violate these Terms.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, feel free to contact us:

  • Email: support@lavanyacrafts.com
  • Phone: +91-63676-63407
  • Address: Plot no. 12, Shivpuri-B, Satya Nagar Jhotwara Jaipur-302012